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BMW vehicles are meant to last, but even the best German engineering can run into unexpected problems. When you purchase your dream car with Grayson BMW, you can put your worries about being stranded on the side of the road to rest. Our team stands behind every vehicle we sell with dedicated support when you need it most.

We are dedicated to customer care in Knoxville and have the best BMW service in East Tennessee. 24/7 roadside assistance is part of the Grayson Advantage, living up to our "A Name You Can Trust" motto for reliable roadside support.


Service Coverage

Our Knoxville BMW service coverage stands out for three reasons, which make it the superior choice for BMW owners in East Tennessee.


Availability

Our roadside assistance near Oak Ridge is available 24/7, 365 days a year. Rain, sleet, hail, or snow won't stop our team from providing quick service. Even if you leave Tennessee, you may be covered. Our coverage extends to all 50 states, Canada, and Puerto Rico. The best part is the Grayson BMW emergency service costs zero dollars.


Flexibility

Restrictive coverages only limit your freedom. Ours offers no mileage restrictions, so you can take your BMW on adventures without worry. You might also wonder, "Who can use my BMW roadside assistance?" Your BMW's roadside assistance coverage remains active regardless of who is behind the wheel during a breakdown.


Duration

You'll be glad to know that our BMW Roadside Assistance plan in Knoxville is available for both new and used vehicles. But how long is BMW roadside assistance available? New BMWs get four years of coverage, while used BMWs get six years.

This applies to Certified Pre-Owned vehicles. A CPO BMW undergoes a rigorous inspection and comes with an extended warranty. We invite you to check our inventory of these exceptional vehicles.

This coverage starts from the original in-service date, which means when the vehicle warranty comes into effect, usually the day it's sold.


Comprehensive Services

It's nice to know emergency car help is nearby, but what does Grayson BMW roadside coverage include? Does BMW roadside assistance cover towing? What happens after the car is taken away?

Our service aims to be comprehensive, so it's almost like you have never had an incident. BMW roadside assistance includes:


  • Towing: We'll take your vehicle to the Grayson BMW service center where trained professionals will care for it.
  • Battery jump-start assistance: We use the proper BMW battery jump-start procedure to protect your vehicle's sensitive electronics.
  • Flat tire help: Our BMW flat tire service near Sevierville, TN, has the proper replacement for your specific model. 
  • Fuel delivery: For when you run out of gas. You don't have to walk to the nearest station.
  • Lockout assistance: We'll help you get back inside the cabin if you accidentally leave your keys inside your vehicle.
  • Trip interruption benefits: These include rides and alternate transportation, help with hotel accommodations or reimbursement of up to $1,000 per incident.
  • Alternative transportation options: Keeps you moving while your vehicle is being serviced.

How It Works

When you're stranded on the side of the road, knowing the steps to get the issue resolved can help you get back home as soon as possible. Remember these four simple steps, and you'll know how to quickly get the assistance you need:


Contact methods

The first step is to let us know there's been a problem. To do so, you must know how to contact BMW roadside assistance in Knoxville. Remember that BMW Roadside Agents are available 24-7, 365 days a year, so don't worry about the time or day it is.

If you want to talk to someone right away, call the BMW roadside assistance phone number in Tennessee: 1-800-332-4BMW (800-332-4269).

You can also use BMW's Connected Technology, which includes the BMW Connected app or the BMW Assist menu of ConnectedDrive. Select "BMW Roadside Assistance" and follow the prompts.

Information to have ready

You should have basic information ready, such as your driver's license, vehicle identification number (VIN), and the exact location of your vehicle. The model and color of the vehicle will also help respondents locate you quickly.

If you have been in an accident, you might be asked about injuries, the number of passengers, and other safety concerns to ensure the right emergency services are dispatched.

It's ideal if you know which type of assistance is needed, such as towing, fuel delivery, or lockout service. Don't worry if you don't know this information, as the dispatcher can help determine the appropriate response.

What to expect during assistance

You should have basic information ready, such as your driver's license, vehicle identification number (VIN), and the exact location of your vehicle. The model and color of the vehicle will also help respondents locate you quickly.

If you have been in an accident, you might be asked about injuries, the number of passengers, and other safety concerns to ensure the right emergency services are dispatched.

It's ideal if you know which type of assistance is needed, such as towing, fuel delivery, or lockout service. Don't worry if you don't know this information, as the dispatcher can help determine the appropriate response.

Connection to Grayson BMW service center in Knoxville

For BMW drivers in the Knoxville area, repairs can be done at Grayson BMW in Knoxville, TN. Our service center has trained technicians and top equipment to ensure safe, efficient repairs.

Benefits of Grayson BMW's Local Service

As a local dealership with years serving the Knoxville community, we understand our customers' needs.
No matter where you're stranded, we know the best route to get you back on the road in no time. Plus, our technicians are familiar with common issues that arise in this area and know how to quickly and effectively address them.
First, we only use genuine parts. You won't find secondhand parts or cheap knockoffs in our shop. Our technicians are also certified by BMW and regularly train to stay current on best practices. Whether you drive an electric model or have unique features requiring specialized attention, we have the knowledge to handle any repair.
We know it's no fun having your BMW in the shop, although you can get a nice loaner! Still, you want your car back in top shape as quickly as possible. That's why we strive to provide prompt repairs and maintenance services to get you back on the road ASAP. You can expect fast turnaround times that don't sacrifice quality.
Another benefit is you won't be swung between different service providers. We offer continuity of care from the initial call to repair completion. You won't worry about communicating with multiple parties or getting conflicting information. Our team handles everything for a seamless experience.

Eligibility and Terms

The eligibility of your vehicle will depend on a variety of factors that our sales rep would be happy to go over with you. But here's the gist of it.

New BMW vehicles purchased at authorized dealers like Grayson BMW include a 4-year roadside assistance program. BMW Certified Pre-Owned roadside coverage with 24-hour German car assistance in East Tennessee lasts for up to 6 years.

You can verify coverage through your Consumer Identification Sheet and the Maintenance and Warranty booklet. These are provided at purchase. Contact Grayson BMW today for more information. You'll also find the Grayson BMW service center hours on our website.


  1. Grayson BMW

    10671 Parkside Dr
    Knoxville, TN 37922

    • Sales: (865) 693-4555
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  • Contact our Sales Department at: (865) 693-4555
  • Monday9:00am - 8:00pm
  • Tuesday9:00am - 8:00pm
  • Wednesday9:00am - 8:00pm
  • Thursday9:00am - 8:00pm
  • Friday9:00am - 8:00pm
  • Saturday9:00am - 6:00pm
  • SundayClosed