"When I found the vehicle that I wanted online, I contacted Grayson BMW's internet staff. I had an immediate response from Andrea. I had a set appointment time, and upon my arrival the vehicle that I was test driving was waiting for me (started and "cooled down" as it was a very warm summer day). The entire transaction was seamless, and I was extremely pleased with ease of negotiation/pricing on my new BMW. I was pleased with the allowance for my trade. The entire transaction, including test drive, was a total of 3 hours, and I was able to begin my drive back to the Johnson City. They were very respectful of my time. Ed Matz did the delivery of my vehicle. He went over the features of the vehicle and helped me set the personal settings of the vehicle that were the most important to me. He followed up after the sale, twice, to ensure that all of my needs were met. He is a wonderful salesman, as is Andrea Demarco. They are a great team! Way to go guys! Thanks for the great service!"
Afif from Bristol Virginia
"I recommend Andrea to anyone looking for a good used car at a reasonable price"
"I recently purchased a 2005 Honda S2000 from Andrea. We negotiated over the internet for a long time before I made the trip from Townsend to Grayson BMW. The car was in mint condition. As agreed, she allowed me to test drive the car and have it checked out by my mechanic and body shop guy in Alcoa. She stuck to the terms of our on-line agreement and I'm very pleased with the car and the price I paid. I recommend Andrea to anyone looking for a good used car at a reasonable price."
"I received professional, honest and friendly service at Grayson BMW. It was so refreshing to have my transaction go so smoothly and correct. I will for sure refer friends, associates and family to Grayson BMW. Shawn, my sales representative was perfect."
"I performed internet searches all over the southeast and none of them could beat Grayson! I drove down from Kingsport, TN and test drove many cars before doing all of the negotiation on the internet. It was a great experience. When I purchased the car the rear floor mats were out of stock so they were helpful enough to order the mats and have them shipped to my house! I would definitely recommend Grayson BMW!"
Charles from Johnson City
"I purchased two new BMW's from Grayson BMW in TN, and my whole experience was just wonderful. I dealt with Andrea DeMarco and she was very knowledgeable on everything I needed to know about the cars. Her price was perfect and the cars were exactly what I was looking for, so I decided to purchase. She even had to go out of state at one point for an important meeting and kept in touch with me the entire time through phone and e-mail. Her customer service is unmatched by any other BMW dealership I've ever dealt with, and I definitely recommend Andrea DeMarco and Grayson BMW to anyone looking for the right BMW dealer with great customer service."
Emily from Goldline Leasing Inc.
"This was a very pleasant buying experience. Andrea was extemely friendly & helpful from our first contact. From discussing prices to helping me with financing, Andrea was willing to take the time to explain all of my options. She even offered to bring the car to me when I thought I may have some issues getting to Grayson. All of her efforts were above what I would have expected from a dealership. Tom went through all available financing plans also taking time to answer all of my questions while finding me the best deal. Based on my experience, I would definately recommend Grayson to anyone looking to purchase a newor used car."
Mark from Knoxville
"I'm closer to BMW of Nashville but I drove 3.5 hours to Grayson because of the exceptional customer service I recieved from them through emails and phone calls. Andrea was amazing and catered to my every need. She met all my requirements in the vehicle I wanted plus some. They even stay open 2 hours past their published closing time to accomodate me since I was coming from Clarksville TN. Once I got there the transition into my new BMW was the smoothest I ever experienced in my life. I will adamantly recommend this Dealership to anyone and everyone I could tell."
Maurice from Clarksville, TN
"Andrea was incredibly helpful with my online purchase and made a point to meet us on a Sunday for our pickup. I would highly recomend using them again. The dealership alos followed up with our requests for additional information and an ipod adapter after the sale. Andrea has remained in contact with us after the sale to make sure that we are satisfied."
Chad from Versailles, Ky
"I had seen the demo cars on the Grayson BMW website and thought the price looked close to what I was willing to pay. I was contacted by Andrea DeMarco initially and then for a follow up to plan my visit to test out the cars. I went in on a Saturday afternoon and Mark Williams was waiting for me to show me the cars. We took a drive and discussed the car. We went back to his office and discussed the price on the new car and my trade in. I felt the dealing was fair based on my research for the demo and my trade in. I didn't know about the 4/40K maintenance plan, so that was a pleasant surprise on top of everything else. It was also the shortest amount of time that I had spent in a dealership on any of my new car purchases. I was very happy when I left."
Kyle from Maryville, TN
"The experience was really good. Even though this was a BMW dealer I went to look at a preowned Honda. The response to all my emails were quickly returned. I decided to go and look at the Honda the next day and Andrea had contacted Todd and he was waiting when we arrived. Looked at the car and within 5 minutes was taking it for a test drive. Can back and came to an agreement within about 30 minutes. He only had to go back and forth about 3 times. Answered all questions and got the price that i decided i wanted upon before i got there. The price i got was below Kelly Blue Book, also lower then any other dealership like Carmax and am extremely happy. The car was completely fueled washed and ready to go in no time. The experience was one of the most positive one's i ever had. I would highly recommend them."
Paul from Kingston, TN
"I am writing to compliment Will in the service department for going out of his way to take care of my car last week when it had a tire problem. Will got me in quickly and got me out in time for a business meeting. He took care of insurance issues and did it all in a friendly and professional manner. Over the years, I have appreciated the excellent work by your service department. This time around, Will did such an extraordinary job that I wanted to let you know."
Burton from Knoxville
"I found the Grayson BMW experience exceptional and first class. Andrea DeMarco was great to work with and I would recommend her highly. She took care of everything and got the car we wanted, and at the payment we requested. We drove from Nashville twice to purchase two cars from Grayson and Andrea. The drive was worth and I would recommend that you check with Andrea DeMarco at Grayson BMW before purchasing a car."
Bobby from Nashville, TN
My wife and I had a great experience at Grayson BMW. Andrea and Mark both was the most professional and friendly, when it comes to customer service. Made us feel right at home and comfortable in making our decisions. Both should be noticed for their great work.
Mr. Walden from Knoxville, Tennesee
"After being burned on a deal by Global Imports (Gwinnett) in Atlanta on a certified, pre-owned 328i, I found a 328xi that Grayon BMW had posted online. Obviously, I was a bit hesitant to buy a car that I had not seen in person, but Andrea went the extra mile to send me additional photos that gave me some extra piece of mind on the car.
After negotiating an extremely fair price on the car, Andrea and her colleagues did everything that they had to do to make the deal happen in a timely manner. My father and I drove from Atlanta to Knoxville (3 hrs) that afternoon to buy the car, and within 45 minutes we were leaving the dealership in my new 328xi.
The buying process at Grayson was absolutely hassle-free, and I highly recommend buying your next BMW from them. In fact, I am sending my girlfriend there to purchase her next X5 in February. Kudos to Andrea and the fantastic staff at Grayson!"
Darren from Atlanta, GA
"I had a great experence when I purchased my new X6 from Grayson BMW. Andrea and Ed were very helpful and professional. I felt like the Grayson team worked hard to give me the best deal on the X6. Also I love the X6 - it is my 3rd BMW and the best so far! Thanks!!"
Allison from Morristown
"Can't wait for my new 328i from TODD OZIAS, he is one of the best salesmen I have ever dealt with he went above and beyond my exceptions. THANKS TODD!!!!"
"Bought a pre-owned vehicle from Andrea DeMarco. We drove 2 hours. It has a easy, great process!! Thanks so much!!"
"Very enjoyable experience purchasing a brand new 328i from Andrea DeMarco."
"The process was fair, affordable, and easy. Thanks, Andrea!!"
"Second car I have bought from Andrea, she is great! I wouldn't buy from anyone else."
Mark and Melinda Walker
"Excellent service, very friendly and helpful. Thank you!"
"The purchase process couldn't have gone any smoother. Our salesperson, Jim Swink was very professional, courteous, and friendly. I would highly recommend Grayson BMW for anyone considering purchasing a BMW."
"Andrea was awesome!"
"Patrick was very professional. No hard sale or high pressure."
"Andrea made this car purchase quick and enjoyable. I am already planning my next purchase with her and Grayson."
"The service we received was top notch."
"He was a great help and he made the experience better."
" This is the 2nd vehicle I have bought from Andrea
DeMarco. She is amazing and makes it an easy
" Great service! Very personable, Andrea DeMarco."
" Andrea made this car purchase easy and quick. I
will be back! "
" Bought a new 535i from Andrea and am so
pleased with the experience."
" Cliff was upfront with me through out the whole process.
No pressure to buy which was appreciated. He went over
every detail with the car and he reassured me of my concerns. Very excellent job!!"
Timothy B. Perry
" Excellent Service!"
" The team here at Grayson has been incredible! Blake told me
he would make this work and now I am the proud owner of a
new (used) car! Best kudos to Blake Cobb, Mike Sonja, and
George Holt show and demonstrate "teamwork" and have
earned a lifelong customer business from me. Thank you guys!
" Jim is the ultimate professional. I have never had a greater interaction
with anyone else in a sales position. I would recommend Jim to all of
my family and friends. Thank you Jim Savas for my new car! "
10671 Parkside DriveKnoxville, TN 37922